Frequently Asked Questions
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Install weeks run September 21 through the week of October 26. You choose your week at checkout and we confirm the exact day within 48 hours.
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No. We only need access to the front of your home. We photograph the finished porch before we leave and send you the images. If your design includes a wreath and you would rather not be home, please have a hanger already on the door. We do not install door hardware.
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In Columbus fall weather, typically six to eight weeks. Shade helps. Direct afternoon sun shortens it. We seal every pumpkin before we leave, which slows things down noticeably. That is included, not an upcharge.
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Yes, on every styled collection. You choose your removal week at checkout, anywhere from the first week of November through the second week of December. We come back and clear everything. Most companies in Columbus charge $75 to $200 for this. Fall Essentials is delivery only, so removal is not included on that one.
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Some of them, yes. Squirrels are undefeated. We seal every pumpkin, which slows them down but does not make anyone bulletproof. If a piece is destroyed in the first two weeks, we will replace it once at no charge.
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No. Our palettes are autumn, not costume. No skeletons, no cobwebs, no purple lights. If you want a Halloween layer for the last week of October, add it on top of ours.
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Gahanna, New Albany, Westerville, Upper Arlington, Dublin, Worthington, Bexley, Powell, and Grandview Heights. Gahanna is home, so we are there most often. If your town is not on this list, email us anyway. We would rather tell you honestly whether we can get there than have you assume we cannot.
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Yes. We style listings for photography, showings and open houses, and we take on storefronts, offices and clubhouse entrances. Scale and timing are different from a home porch, so these are quoted rather than booked from the collections on the site. Removal dates are flexible, which helps if you are waiting on a closing. Email us the address, the dates it needs to be up, and a photo of the entrance.
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Full refund up to 14 days before your install week. Between 14 and 7 days out, we refund 50 percent, because your pumpkins are already sourced. Inside 7 days we cannot refund, but we will move your date if we have room. You can change your install week up to seven days before, subject to availability.
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Yes. Before you check out, remove the item from your cart and add it again with the week you want. After you have ordered, email or call us and we will move you if that week still has room. No charge either way, up to seven days before your install.